CUSTOMER CARE

You may order memo sample here, in case you are not near one of our showroom locations

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

510-839-7022

or send us an email to:

info@silkworkstextiles.com

Thanks for submitting!

FAQ

 

 

         How to clean indoor fabrics?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double-click me to add your own content and make changes to the font.

 

    How to care & clean outdoor fabrics?

 

The outdoor acrylic fabric should be cleaned regularly before substances such as dirt, roof particles, etc., are allowed to accumulate on and become embedded in the fabric.  The fabric can be cleaned without being removed from the installation.  Simply brush off any loose dirt, roof particles, etc.; hose down and clean with a mild solution of natural soap in lukewarm water no more than 100 F. and Rinse thoroughly to remove soap.  Do not use detergent. Do not scrub the fabric with abrasive materials since it will damage the fabric as well as the printing. Allow to air dry. For more stubborn cases: Soak the fabric for approximately twenty minutes in a solution of no more than 1/2 cup (4 oz.) of non-chlorine bleach and 1/4 cup (2 oz.).  Natural soap per gallon of water at approximately 100F. Rinse thoroughly in cold water to remove all the soap. Note: Excessive soaking in non-chlorine bleach can deteriorate sewing threads.  This method of cleaning may remove part of the water repellence and the fabric should receive an application of air-curing fluorocarbon water repellent treatment, Water repellent treatment, such as 303 Hi-Tech Fabric Guard if water repellency is a factor, Sunbrella is made from 100%solution dyed acrylic fiber which is thermoplastic. DO NOT BE SUBJECT TO EXCESSIVE HEAT.  When Sunbrella fabric is stored, it should be cleaned, allowed to air dry, and stored in a dry, well-ventilated area.

How to order?

 

  • All Designs, ground colors, and ink colors are interchangeable.

  • When ordering memo samples, be sure to have the design, Colorway, printing ink color, and the type of fabric it is on.

  • We have a very strict 4 yards minimum on all orders. 

  • All orders less than 4 yards are subjected to a $150 cutting fee.

  • All orders are subjected to a %35 restocking fee upon cancellation. 

  • Most items are in stock so the shipping time will be from 1 to 4 weeks.

  • All Designs, ground colors, and ink colors are interchangeable.

  • For custom color orders (colors that are not in stock and we would generate strike-offs) a non-refundable $100 fee is to be paid prior to strike-off production.

  • All orders are proforma and will only ship upon receipt of full payment.  Priority will be given to orders paid in full in advance.

  • We recommend a cutting for approval for all orders. If YOUR client wishes to waive the CFA in writing, we will ship upon payment.

  • Please be sure to add the shipping amount to all orders.

  • For all outdoor fabric orders, inform the client of the special cleaning instructions.

  • All the indoor fabrics are to be dry-cleaned only!! 

  • f.o.b.  Oakland, CA.  U.S.A.

  • Memo samples are for viewing only and have not been cured.

We at SILKWORKS TEXTILES are determined to protect the.privacy of our visitors and respecting your rights as our client .you have provided us with any form of personal information you can be assured that it will only be used to support your customer relationship with SILKWORKS TEXTILES and not be abused.

Privacy Statement